Return Policy

At I.M Stardust, our utmost aim is to ensure the complete satisfaction of each customer with our service. We strive for you to be fully pleased with your online purchase. However, if for any reason you are not satisfied, you have the option to return it for a refund. Please note that customized items, sales, discounted items are final and non-refundable. For International orders, delivery charge, customs duties, sales taxes, admin charges are non-refundable. Other than that, we offer product refunds in the form of store credits.

How to initiate a refund?

Returning or exchanging your purchase is a straightforward process. Kindly notify us of your intention to return the item by using the contact form within 7 days of receiving your order. Please remember to include the Order reference number in your message. Once you submit the notification, we will promptly send you an email confirmation to acknowledge the notification. This confirmation email will also indicate whether your return notification falls within the 7-day timeframe.

Once you have received our confirmation with our return address, please pack the crystals securely in their original packaging, along with their crystal ID care card (if any), and send it back to us. The return parcel should reach us within 30 days from our confirmation. Please ensure to provide a contact number and your email address when initiating the return. This will enable us to reach out to you regarding the return process if necessary.

Kindly note that parcels are returned at your own cost. For added security and peace of mind, we strongly advise utilizing a trackable and signed-for service from the Postal Service, as we can assume responsibility for your parcel only upon its arrival at our warehouse. Please be aware that any items lost during transit will not be considered as returned. 

How long does it take to process my return?

Upon receiving your parcel, our team will promptly send you a parcel receipt email to confirm its successful receipt. Then, please allow for a processing time of up to 10 working days to process your return. It is important to note that returns are handled in the order they are received.

Upon processing your return, we will send you a refund confirmation email. The refund will be issued in the form of store credits.

If, for any reason, you have not receive our refund confirmation after 10 working days of receiving the parcel receipt email, we kindly ask you to get in touch with us for further assistance. 

If you have any further questions about our return policy, please do not hesitate to contact us. We are always happy to help.